We're here to help with your flight booking inquiries
Our customer support team is available to assist you with any questions, concerns, or feedback you may have about our services.
59880 Veronica Brook Suite 317
Port Melyna, QC S6R7T6
Business hours: Mon-Fri, 9AM-6PM
To change or cancel your flight booking, please contact us at support@rugcheck.ca with your booking reference number. Please note that each airline has different cancellation and change policies, and fees may apply. We recommend checking the specific airline's policy before requesting changes.
Yes, all payment information is processed through secure, PCI-compliant payment gateways. We use bank-level SSL encryption to ensure your personal and financial information remains protected during transactions. We do not store credit card details on our servers.
After your booking is confirmed, your e-ticket will be sent to the email address you provided during checkout. This typically happens within 24 hours of booking confirmation. If you haven't received your e-ticket after 24 hours, please check your spam folder or contact our customer support team.
Yes, we offer a price match guarantee. If you find the same flight offered at a lower price on another website within 24 hours of booking with us, we'll refund the difference. Please contact our customer service team with evidence of the lower price to process your claim.
If you require special assistance (wheelchair access, dietary requirements, etc.), please note this in the "Special Requests" field during checkout or contact us directly after booking. We'll coordinate with the airline to accommodate your needs. It's recommended to inform us at least 48 hours before your flight.