Terms & Conditions

1. Introduction

Welcome to RugCheck. These Terms and Conditions ("Terms") govern your access to and use of the RugCheck website (rugcheck.ca) and all related services, including our flight search and booking platform (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

RugCheck is a flight search aggregator that helps users find and book flights. We are not an airline and do not operate flights. We partner with airlines and other travel service providers to offer you their services.

2. Eligibility

To use our Services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater
• Have the legal capacity to enter into contracts
• Use our Services in accordance with these Terms

By using our Services, you represent and warrant that you meet all eligibility requirements.

3. Account Registration and Security

To access certain features of our Services, you may need to create an account. When you create an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use of your account or any other breach of security
• Accept responsibility for all activities that occur under your account

We reserve the right to disable any user account if we believe you have violated these Terms or if we determine, in our sole discretion, that your account shows signs of suspicious activity.

4. Booking and Payment Terms

4.1 Flight Bookings

When you book a flight through our Services:

• You enter into a contract with the airline or travel provider, not with RugCheck
• You are responsible for reviewing and accepting the terms and conditions of the airline or travel provider
• You are responsible for ensuring the accuracy of all booking details, including passenger names, dates, times, and destinations
• You acknowledge that RugCheck acts only as an intermediary between you and the airline or travel provider

4.2 Pricing and Fees

All prices displayed on our platform are:

• Shown in Canadian Dollars (CAD) unless otherwise specified
• Subject to change until your booking is confirmed
• May include taxes and fees as specified at checkout
• May include RugCheck service fees, which will be clearly displayed before payment

4.3 Payment Processing

When making a payment through our Services:

• You authorize us to charge the payment method you provide
• You confirm that you are the lawful owner of the payment method or are authorized to use it
• You understand that payment processing may be handled by third-party payment processors subject to their terms and conditions
• You acknowledge that currency conversion fees may apply for international transactions

5. Cancellations, Changes, and Refunds

Cancellation and change policies vary by airline and fare type. Please refer to our Refund Policy for detailed information about cancellations, changes, and refunds.

In general:

• Cancellation and change policies are determined by the airline or travel provider, not by RugCheck
• Many bookings are non-refundable or subject to cancellation or change fees
• RugCheck service fees are typically non-refundable, even if your booking is cancelled
• To request a cancellation or change, you must contact our customer service team as soon as possible

6. Travel Documents and Requirements

You are responsible for:

• Ensuring you have valid travel documents (e.g., passport, visa) for your destination and any transit countries
• Checking that your travel documents will remain valid for the required period beyond your travel dates
• Complying with all health requirements (e.g., vaccinations, COVID-19 tests) for your destination and transit countries
• Checking entry requirements and travel advisories for your destination
• Arriving at the airport with sufficient time before departure

RugCheck is not responsible for denied boarding, entry, or any other issues arising from insufficient or invalid travel documentation or failure to meet health requirements.

7. Intellectual Property Rights

All content on our website and Services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, is the property of RugCheck or our content suppliers and is protected by Canadian and international copyright, trademark, and other intellectual property laws.

You may not:

• Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from our Services
• Use any automated systems or software to extract data from our website ("screen scraping")
• Use our trademarks, logos, or other proprietary information without our prior written consent

8. User Conduct

When using our Services, you agree not to:

• Violate any applicable laws or regulations
• Infringe on the rights of others, including privacy and intellectual property rights
• Use our Services for any illegal or unauthorized purpose
• Interfere with or disrupt our Services or servers
• Attempt to gain unauthorized access to any part of our Services
• Transmit any viruses, worms, or other malicious code
• Collect or track personal information of other users
• Impersonate any person or entity
• Submit false or misleading information
• Engage in any activity that could damage, disable, overburden, or impair our Services

9. Disclaimer of Warranties

Our Services are provided on an "as is" and "as available" basis. RugCheck makes no representations or warranties of any kind, express or implied, regarding the operation of our Services or the information, content, materials, or products included on our website.

To the full extent permissible by applicable law, RugCheck disclaims all warranties, express or implied, including but not limited to:

• Implied warranties of merchantability and fitness for a particular purpose
• Non-infringement of intellectual property or other proprietary rights
• Freedom from computer viruses or other harmful components
• Uninterrupted or error-free service
• Correction of defects
• Security of information transmitted through our Services

RugCheck does not warrant the accuracy, completeness, or reliability of any information displayed through our Services, including flight availability, prices, or descriptions.

10. Limitation of Liability

To the maximum extent permitted by applicable law, RugCheck, its affiliates, officers, directors, employees, agents, partners, and suppliers shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to:

• Loss of profits, revenue, data, use, goodwill, or other intangible losses
• Damages relating to your access to, use of, or inability to access or use our Services
• Damages relating to any conduct or content of any third party on our Services
• Damages resulting from unauthorized access to or use of our servers and/or any personal information stored therein
• Damages caused by interruption, suspension, or termination of our Services
• Damages arising from delays, cancellations, overbookings, strikes, force majeure events, or other acts beyond our reasonable control

In any case, our aggregate liability to you for all claims arising from or relating to the use of our Services shall not exceed the amount paid by you to RugCheck during the six (6) months preceding the date of any claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless RugCheck, its affiliates, officers, directors, employees, agents, partners, and suppliers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from:

• Your violation of these Terms
• Your violation of any rights of any other person or entity
• Your use or misuse of our Services
• Your content or information provided to RugCheck
• Any booking or transaction made through your account

12. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by RugCheck. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that RugCheck shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit or use.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. All changes will be effective immediately upon posting to our website and will apply to all access to and use of our Services thereafter.

You are responsible for regularly reviewing these Terms. Your continued use of our Services following the posting of any changes constitutes your acceptance of such changes.

14. Termination

We may terminate or suspend your account and access to our Services immediately, without prior notice or liability, for any reason, including, without limitation, if you breach these Terms.

Upon termination, your right to use our Services will immediately cease. If you wish to terminate your account, you may simply discontinue using our Services or contact us to request account deletion.

All provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to its conflict of law provisions.

You agree to submit to the personal and exclusive jurisdiction of the courts located in Montreal, Quebec, for the resolution of any disputes arising out of or relating to these Terms or our Services.

16. Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms or our Services shall first be resolved through good faith negotiations between the parties. If the dispute cannot be resolved through negotiation, either party may submit the dispute to binding arbitration in accordance with the arbitration rules of the Canadian Arbitration Association.

The arbitration shall take place in Montreal, Quebec, and shall be conducted in English. The arbitration award shall be final and binding on the parties.

Nothing in this section shall prevent either party from seeking injunctive or other equitable relief from the courts for matters related to data security, intellectual property, or unauthorized access to the Services.

17. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent necessary, and the remaining provisions of these Terms will continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and RugCheck regarding our Services and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning our Services.

19. Contact Information

If you have any questions about these Terms, please contact us at: