Privacy Policy

1. Introduction

Welcome to RugCheck ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rugcheck.ca, use our flight search and booking services, or interact with us in any way.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, postal address, phone number
• Account Information: Username, password, account preferences
• Payment Information: Credit card details, billing address (note: full payment information is processed by our secure payment processors and not stored directly on our servers)
• Travel Information: Passport details, date of birth, gender, nationality, travel preferences, travel itineraries
• Communication Information: Information provided in customer service inquiries, feedback, and survey responses

2.2 Automatically Collected Information

When you use our website or services, we may automatically collect certain information about your device and usage, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, search queries
• Location Data: General location based on IP address or more precise location if you grant permission
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy section for more details)

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide our flight search and booking services
• To process transactions and send related information, including confirmations, invoices, and receipts
• To create and manage your account
• To communicate with you about your bookings, account, or customer service inquiries
• To send promotional messages, marketing communications, and updates about our services (you can opt out of these communications)
• To personalize your experience and deliver content and product offerings relevant to your interests
• To improve our website, products, and services
• To protect the security and integrity of our services
• To comply with legal obligations
• For other purposes with your consent

4. How We Share Your Information

We may share your personal information in the following circumstances:

• Airlines and Travel Providers: To complete your booking and provide you with travel services
• Service Providers: With third parties that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance
• Business Partners: With our business partners to offer you certain products, services, or promotions
• Legal Requirements: When required by law or in response to valid legal process, such as a court order or government request
• Protection of Rights: When we believe disclosure is appropriate to protect the rights, property, or safety of RugCheck, our customers, or others
• Business Transfers: In connection with a corporate transaction, such as a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website. Cookies are small text files that are stored on your device when you visit a website.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our website and services
• Analytical/Performance Cookies: Allow us to recognize and count visitors and see how visitors move around our website
• Functionality Cookies: Used to recognize you when you return to our website and personalize content
• Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed to deliver relevant advertisements

5.2 Cookie Management

You can control and manage cookies in various ways. Most web browsers allow you to manage your cookie preferences. You can:

• Delete cookies from your device
• Block cookies by activating the setting on your browser that allows you to refuse all or some cookies
• Set your browser to notify you when you receive a cookie

Please note that if you choose to block or delete cookies, you may not be able to access certain areas or features of our website, and some services may not function properly.

6. Data Security

We implement appropriate technical and organizational measures to protect the personal information we collect and process. These measures include:

• Encryption of sensitive data, including payment information
• Regular security assessments and testing
• Access controls and authentication procedures
• Secure network infrastructure
• Employee training on data protection and security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. International Data Transfers

RugCheck is based in Canada, and your information may be transferred to, stored, and processed in Canada and other countries where our service providers maintain facilities. These countries may have data protection laws that are different from those in your country.

When we transfer personal information outside of Canada, we take steps to ensure that your information receives an adequate level of protection, including through appropriate contractual safeguards.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: The right to request access to your personal information
• Correction: The right to request that we correct inaccurate or incomplete information
• Deletion: The right to request deletion of your personal information
• Restriction: The right to request restriction of processing of your personal information
• Data Portability: The right to receive your personal information in a structured, commonly used format
• Objection: The right to object to processing of your personal information
• Withdraw Consent: The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information and whether we can achieve those purposes through other means
• Legal, regulatory, and contractual requirements

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Third-Party Links and Services

Our website and services may contain links to third-party websites, applications, or services that are not operated or controlled by RugCheck. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

If we make material changes to how we treat your personal information, we will notify you through a notice on our website or by email.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your request within a reasonable timeframe.

14. For California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). For more information about these rights and how to exercise them, please contact us using the information provided above.

15. For European Economic Area (EEA) Residents

If you are located in the EEA, you have certain rights under the General Data Protection Regulation (GDPR). For more information about these rights and how to exercise them, please contact us using the information provided above.